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Privacy Policy

PERSONAL DATA

Our website www.loukianos.gr strictly applying the principles of personal data protection, provided by International and European law governing matters relating to e-commerce (Directive 2000/31 / EC, Presidential Decree 131/2003) as well as the Law on Consumer Protection (Law 2251/1994) which regulates issues related to distance selling and the relevant provisions of Greek law ( Law 2472/1997) for the protection of the individual and the protection of personal data as supplemented by the decisions of the Chairman of the Committee for Personal Data Protection, the P.D. 207/1998, 79/2000, article 8 of Law 2819/2000 and of European law with the directives 95/46 / EC and 97/66 / EC, explicitly states that it is not going to make any unfair use of your personal in no way discloses, discloses, sells, leases or exchanges your personal information and the information you submit to any third party. Your personal information is permanently deleted upon your request and is not given in any way to anyone. By submitting material to our server, you agree that the material does not contain untrue, illegal or in any way unsuitable for use and publication.


PURPOSE OF THE DATA PROCESSING

In order to carry out any transaction through the online store and place an order with the company's products, the customer will be required to disclose some personal information.

What data is collected in the online store?

When placing the order, identification data and contact details such as the following will be requested:

• Name

• Order billing address (in case it is different from the shipping address)

• Order shipping address

• Contact telephone number (mobile and / or landline)

• E-mail address (optional for customers visitors / mandatory for customers with an account in the online store)

The company processes customer data in compliance with the application of Article 7A par. 1 ( b) Law 2472/1997, in order to implement the order given by any customer and in no way will they be disclosed, made public or sold to third parties, unless the procedure set out in the legislation for the removal of confidentiality is initiated (N. 2225/1994) or any obligations arising from the national application of Directive 24/2006.


RECIPIENTS OF PERSONAL DATA

A) The authorized employees of the online store who are responsible for the execution & invoicing of the customer's order as well as for the fulfillment of all kinds of obligations arising from the contract between the customer and the online store.

B ) The online store cooperates with payment & transport service providers (for example banks, money transfer services such as Paypal, transport companies and couriers) etc.) necessary for conducting business and / or securing data and / or online store service providers.

Online payment service providers have access to the customer's order personal data, if necessary for the operation of their services.

Providers are required to use personal data in accordance with this privacy statement as well as the privacy laws of Greek law.

Credit card details used by customers are NOT STORED on its online platform e-shop,

The e-shop cooperates with companies that provide courier services in order to handle and deliver electronic orders to its customers.

Courier service providers have access to the personal data of the customer order, if necessary for the operation of their services.

Courier service providers are obliged to use the personal data in accordance with this privacy statement as well as & the personal data protection laws of the Greek legislation.

The online store does use of the customer information sent during the online order, in order for the staff to contact him regarding:

• Delivery of the order to the shipping address

• For confirmation and customer identification

• For processing / deleting the online order due to product shortages

• For information about new products

• For information about special offers of www.loukianos.gr

• To receive gifts after a lottery.

You can choose whether or not you want to receive such communications from the online store by sending the request via email to the email address email

The submission of personal data by the customer means that he consents to the use of this data by the staff of the online store for the purposes mentioned above.

The online store ap requests from its employees and the technical staff of the website to provide to its users-customers the level of security mentioned in this Privacy Statement.

In no other case can the online store share your personal information with others without the prior consent of the customer, unless this is required through legal channels.

Please note that under certain conditions The collection, use and disclosure of your personal data, which have been collected online without your prior consent, is permitted or required by law or court order, for example at the request of the judicial authorities.

The personal data declared by the customer in the online store are used exclusively by him or partner companies, in order to support, promote and execute the transaction.

The COMPANY maintains the data of the electronic orders for tax purposes in accordance with applicable tax law. Customer data is entered into the information system in accordance with applicable law, including the provisions concerning data security and confidentiality and the principle of legal processing. police and other administrative authorities upon their legal request and in accordance with the laws in force at the time. to 13 of Law 2472/1997

Hereby you give your explicit consent to the collection and processing of your above personal data, without which we can not offer you our services, while you can revoke it or to modify at any time (article 2 per. k of Law 2472/1997 and Article 7 of Regulation 679/2016). We reserve the right to change the terms of protection of personal data without notice, in accordance with the applicable regulatory framework.

The online store www.loukianos.gr retains personal data as long as the Customer is active, in In case of inactivity and non-transaction with our store, they are maintained for a period of five (5) years, and the liquidation will take place every January, regardless of the date of collection of the customer's personal data.

To www.loukianos .gr will not disclose the Email address of a Customer or other personal data for advertising or other purposes of promotion and / or communication, except with his explicit consent in accordance with the conditions set by the GDPR.

We inform you that in order to collect and analyze your opinion with objective criteria, in order to offer you better services and personalized communications / suggestions about products that suit you, we work with

• Google for personalized and repetitive marketing (remarketing), see more here.

• Facebook for personalized and repetitive marketing (remarketing), see more here .

Www.loukianos.gr states that during the period of keeping these data / personal data and our electronic communication, it uses them legally, taking the necessary security measures and keeping their confidentiality. In particular, we take all appropriate and appropriate organizational and technical measures for the security of data and their protection against accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unfair processing, such as. classification of access to personal data, security of the premises where a physical file of personal data is kept, destruction of all documents containing personal data, so that it is not possible to retrieve any information, while the network is protected by Firewall and NAT, data encryption, while there is also controlled access of each user with a different Username - Password and SSL / TLS certificate of LetsEncrypt.

However, www.loukianos.gr does not guarantee the security of data transmitted through networks to the extent that their protection is not is achieved by taking appropriate security measures required by law and is not liable for any direct, indirect, positive, detrimental, material or non-material damage that the user may have suffered from access to the internet.

Whenever you choose, either through the online ordering process or through the telephone ordering process, please let us know the email address your e-mail address and / or your mobile phone number, or any other personal data, you choose to provide and maintain your personal data at the same time. We would like you to know that www.loukianos.gr will never use your personal data for purposes other than those mentioned in this text. Your personal data for www.loukianos.gr is absolutely sacred and we wish to operate exclusively for your benefit and with respect for your individuality and your freedom of choice.

Every user has the right to request access, correction or deletion of personal data or restriction of processing concerning the data subject as well as the right to object to the processing and to complain to a supervisory authority (as defined in Articles 13 to 20 of Regulation 679/2016 GDPR).

Each user can additionally request the portability (according to the possibility given to you by Regulation 2016/679 GDPR) of his personal data. For the exercise of your rights you can contact the controller, defined below.

Each user also has the right to withdraw his consent at any time by sending an email to the Data Controller (Article 2 par. A of Law 2472/1997 and Article 7 of Regulation 679/2016 GDPR).

For any disputes that will arise between customers or between customers and third parties and are due to messages, data, data or information that are circulated through www.loukianos.gr, the latter states that any removal of the privacy of the customer's telecommunications is allowed only if and to the extent that www.loukianos.gr is required to fulfill its obligation under current legislation.

It is expressly agreed that the above terms are governed by Greek Law, the decisions of the statutory bodies of the State that apply to the transactions of electronic communications as well as the relevant provisions in force at the time. It is hereby expressly agreed that any disputes arising from the application of these terms and the general use of our store, if not resolved amicably, are within the jurisdiction of the Courts of Athens.


AUTOMATICALLY REGISTERED INFORMATION

The server (web server) of www.loukianos.gr based on its construction specification and according to the current accepted on the internet records automatically some information. The reasons for the recording are related to:

- early diagnosis and automatic problem solving

- collection of demographic information

- successful management of the online store services

This information is anonymous (not personally identifiable) and contains domain names and / or IPs addresses of the browsers that visit the online store, the day and time of the visit and other (always) non-personally identifiable information.


COOKIES

A cookie is a small piece of data sent to IPs addresses of the client's browsers from a server (web server) and stored on the hard disk of the client's computer. Cookies do not cause damage to the client's computer system and do not affect its functionality. Cookies also make browsing the web easier for the customer, saving their settings. The online store www.loukianos.gr uses cookies to provide specialized services and content that covers the interests of the customer. The above cookies do not contain personally identifiable information. Most browsers automatically accept cookies, but the customer usually has the ability to configure their browser to prevent them. Even without cookies the customer can use most of the services of www.loukianos.gr.


At www.loukianos.gr the user has the ability to set and save his preferences regarding Cookies, in Footer in the field Cookies Settings.